Refund Policy

The Free plan is provided at no cost. No refund is applicable as no payment is made. You can use the Free plan indefinitely without any charge.

If you purchase a paid Flonnex subscription for the first time and are not satisfied with the Service, you may request a full refund within 7 calendar days of your initial payment.

To claim your refund, email us at flonnex.support@gmail.com with the subject line "Refund Request" and include the email address associated with your account. We will process your refund within 5–10 business days.

This guarantee applies only to first-time purchases. Subsequent billing cycles, plan upgrades, or re-subscriptions after a previous refund are not covered by this guarantee.

Refund timelines by payment method:
• UPI / Cards (Razorpay): 5–7 business days to the original payment instrument
• Net banking (Razorpay): 5–7 business days
• International payments (PayPal): 5–10 business days depending on PayPal processing times
• Wallets (Razorpay): 1–3 business days to the wallet

Flonnex provides a digital subscription service. The primary deliverable is access to AI-powered content generation tools (a digital service), not a physical or downloadable product. Under the Consumer Protection (E-Commerce) Rules, 2020 (India) and equivalent international regulations, digital services are subject to standard refund limitations once the service has been substantially used.

If you have generated more than 50 credits-worth of content during the 7-day window, we reserve the right to apply a pro-rata adjustment to your refund to reflect service already consumed.

For purchases made via PayPal, refund processing times are subject to PayPal's standard processing schedule (typically 5–10 business days). You can contact PayPal directly at paypal.com/help for payment-related queries. Flonnex will honour our 7-day guarantee regardless — contact us directly at flonnex.support@gmail.com for the fastest resolution.

After the 7-day window, we do not offer refunds as a matter of standard policy. However, we handle exceptional circumstances on a case-by-case basis. We may issue a partial or full refund at our discretion if:

• The Service experienced a significant outage that prevented you from using it
• A billing error charged you incorrectly or in duplicate
• You have a genuine exceptional circumstance — reach out and explain your situation

To request a discretionary refund, contact flonnex.support@gmail.com with your account email, the reason for your request, and any relevant details.

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period — you will continue to have access to your plan until that date.

Cancellation does not automatically trigger a refund for the current billing period. If you believe you are eligible for a refund under the terms above, please contact us separately.

Any one-time credit purchases or add-ons are non-refundable once credits have been applied to your account, except in the case of a billing error. Please contact us within 48 hours of such a purchase if you believe an error occurred.

If you believe a charge on your account is unauthorised or incorrect, please contact us before initiating a chargeback with your bank or payment provider. We are committed to resolving billing issues quickly and fairly. Initiating a chargeback without first contacting us may result in immediate account suspension while the dispute is investigated.

1. Email flonnex.support@gmail.com
2. Use the subject line: Refund Request
3. Include: your registered email address, the date of purchase, and a brief reason
4. We will respond within 2 business days and process eligible refunds within 5–10 business days

For any questions about this Refund Policy:

Flonnex Support
Email: flonnex.support@gmail.com

Indian consumers who are not satisfied with our refund resolution may escalate their complaint to:

• Our Grievance Officer: flonnex.support@gmail.com — we will respond within 48 hours
• Razorpay Nodal Officer (for payment disputes): nodal@razorpay.com
• National Consumer Helpline: 1800-11-4000 or consumerhelpline.gov.in